Q: What are LEDEN JEWELLERY made of?
A: LEDEN jewellery is made in alloy or 925 sterling silver, and plated with either rhodium, 18K or 24K yellow gold, white gold or rose gold. Most of LEDEN jewellery are handmade and all items are nickel free, not allergic and not easy to tarnish.
Q: How do I place an order?
A: Orders can be placed by browsing through our website and adding items to your shopping bag. Once you are done shopping, click on PROCEED TO CHECKOUT to complete the payment process.
Q: How do I know my order is confirmed?
A: After your payment is done, you will receive a confirmation email with an order summary and shipping tracking ID number.
Q: What payment methods are available?
A: Currently payment can only made by online transfer/ or by banking in to our CIMB bank or MAYBANK account.
Q: Can I amend or make a cancellation after placing the order?
A: We’ll start working on your order as soon as the order is placed, which means we are unable to amend the order or make any cancellations. This includes changing the delivery address.
Q: When will I receive my items?
A: For delivery within Malaysia, your item will arrive within 3-5 working days. You will be given a tracking ID number after we receive your payment.
Q: Can I track my order?
A: Yes. We will email you a tracking ID provided by the courier company.
Q: Can I cancel or change my order?
A: Once we receive your order, we will work on shipping it to you as quickly as possible. Therefore, we cannot cancel or make changes to your order once it enters our system. This includes not being able to change the delivery address. Therefore, before you proceed to do your payment, be sure to do a quick check to ensure everything is correct & to your satisfaction.