At this point of time we only provide shipping services throughout Malaysia.
West Malaysia- FREE
Labuan - RM10 below purchase RM200
East Malaysia - RM 10 Flat Rate
Singapore - RM 50 Flat Rate
Your parcel will be delivery using POS LAJU.
All orders will be shipped during working days & hours (Monday-Friday, except Malaysian Public Holidays) Estimate Time Arrival: 3-5 working days.
If we are unable to meet the estimated delivery time due to natural disasters or any other unforeseen factors or circumstances such as public holidays, we will not be held liable for any losses, liabilities, costs, damages or expenses arising out of late delivery.Return Policy
Please inspect your item as soon as you receive it.
Incorrect items may be returned for an exchange, but you must send an email notification to firstname.lastname@example.org within 24 hours of receiving the item. We will complete your return process within 14 days, under the condition that you return the item to us in the original purchase condition, including all documentation.
Q: How can I make a return?
1. Take photos of the product from as many angles as possible. This is for our customer service records, & photos evidence that will help us to confirm the cause of damage to assist you more efficiently.
2. Within 24 hours of receiving your parcel, please email to email@example.com with the following information :Your order number
If the stock has run out for that design, we will make a refund into your bank account (including return shipping fee).
Therefore, please provide us with your bank details.
Once you have heard from us, we will advise you to return your item to our address:-LEDEN JEWELRY
Do Provide us the tracking ID of the returned item too.